#6. Emma Parkinson - Practical academic, power of volunteers, respecting staff, C3, learning from High Reliability Organisations.
I meet with Emma Parkinson, who leads the MSc Crowded Places and Public Safety Management at Coventry University, works as a crowd safety manager on some of the world’s biggest events as well as studying a Professional Doctorate into learning from High Reliability Organisations such as nuclear, aviation and space.
We discuss our role behind the curtain in facilitating joy and escapism in events, the power of volunteers in a crowd safety management plan, respecting, training and briefing our staff appropriately and C3 - Command, Control/Coordinate and Communications.
Emma is one of the leading crowd safety practitioners in our industry and as you will hear, I am a big fan of her work, wisdom and passion for crowd safety.